SHIPPING
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What shipping methods are available? |
For domestic buyers, we ship through registered domestic courier companies or speed post. For international buyers, orders are shipped via registered international courier companies or international speed post. |
| Do you ship internationally? |
Yes, we ship internationally using registered international courier services or international speed post, as outlined in our Shipping and Delivery policy. |
| How long will it take to get my package? |
Orders are shipped within 0-7 days from the date of order confirmation and payment, or as per the agreed delivery date. Delivery times depend on the courier company or postal service norms, and we are not liable for delays caused by these entities. |
PAYMENT
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What payment methods are accepted? |
We accept various secure payment methods. For specific details, please contact our customer service team at +91 7827601281 or enquiries@pureresin-products.com. |
| Is buying online safe? |
Yes, we are committed to ensuring your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information collected online, as stated in our Privacy Policy. |
ORDER & RETURNS
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How do I place an order? |
You can place an order through our website by browsing our product categories (e.g., Aquatic Media, Lab Equipment), adding items to your cart, and proceeding to checkout. You may create an account for easier order tracking, but it’s not mandatory. |
| How can I cancel or change my order? |
Cancellations are considered only if the request is made within 7 days of placing the order, provided the order has not been communicated to vendors or shipped. Contact our customer service team within 7 days to request changes or cancellations. |
| Do I need an account to place an order? |
No, you can place an order without an account. However, creating an account allows you to track orders, save addresses, and manage your wishlist for a smoother shopping experience. |
| How do I track my order? |
Once your order is shipped, you will receive a confirmation email with tracking details to the email address provided during registration. For further assistance, contact our helpdesk at +91 7827601281 or enquiries@pureresin-products.com. |
| What is your refund policy? |
Refunds are processed within 6-8 days for approved cases, such as damaged or defective items reported within 7 days of receipt. Perishable items are not eligible for cancellation, but refunds or replacements may be offered if quality issues are verified by our team. |
